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According to Lambert's book, Undercover Boss: Inside the TV Phenomenon That Is Changing Bosses and Employees Everywhere, the kernel of the concept for the show came from British Airways head honcho Willie Walsh's response to a reporter's question about whether he'd suffered traveling inconveniences using the very airline he runs. It was while watching the real-life PR disaster of the opening of British Airways Terminal 5 that reality TV producer Stephen Lambert had a brilliant idea. He even spent the day working alongside Beck, whose manager described him as 'an exceptional employee,' and 'a joy to work with.' And yep, there go the tears again. Yellen gave Beck an autographed book and 'a backpack full of goodies,' and promised to keep their correspondence going. In May of 2017, Yellen decided to surprise Beck by getting back into his Undercover Boss character, 'Tom Kelly,' and surprising Beck at his Lowe's store.

After Belfor employees passed the word on to Yellen, he and Beck became 'pen pals' for years, with Yellen even sending Beck a gift card and a letter for Christmas one year. According to Tulsa World, Beck would make it a point to 'share his admiration for Yellen' with every Belfor worker who came into the store. This was not the case with Aaron Beck, a self-described 'learning disabled' Lowe's employee who saw Belfor Property Restoration CEO Sheldon Yellen's episode and became an instant fan. While it's hard not to tear up at the end of each episode when the boss starts doling out cash, vacations, and college scholarships, that's usually where the admiration-or even any further thoughts about that CEO-usually end for most viewers. Does the show stage some of this stuff? Sure, but the consequences can be all too real. I hate them so much.' A worker at a Retro Fitness had such a terrible attitude that she eventually started dropping f-bombs in front of the incognito CEO, effectively tendering her accidental resignation. A Boston Market employee was immediately canned after inadvertently confessing to his boss, 'I literally hate customers more than anything in the entire world.

There have been more than a few occasions when a boss broke cover to fire someone on the spot.

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Though the Emmy-winning series conducts reconnaissance of employees and workplaces to look for potentially juicy opportunities, the resulting footage can still prove spontaneous. According to Holzman, the show obviously tries to pick job scenarios with good TV optics, but the bosses don't know 'exactly where they're going to go, and they don't know exactly with whom they're going to work, because we want them to an authentic experience.' One of the biggest questions people ask is whether the work scenarios the bosses have to engage in are completely staged.